Pre-Ordering Available Now We’ve placed our shop on hold while we work on something exciting. We’ll be back soon with a whole new range of conscious products for you. Let’s keep in touchjoin the fam and get 10% off when you pre-order. Plus, follow us on Instagram @hoiisalifestyle for even more wellness.

FAQs

Account information

Do I really need to set up an account?

If you want to shop at Hoiisa, it’s not necessary to have an account, but there are benefits in having one. Hoiisa account users can:

1. Review past purchases.

2. Create your own personal ‘Wish list’ to keep on a record on all the things you like.

3. Keep up to date with all the hottest news, ‘Insider scoop’ and new products.

4. Save all the important details like your address and contact details for a faster shopping experience.

What should I do if I am having trouble logging in to my Hoiisa account?

If you already have an account with us and you can’t log in, go to the ‘Forgot password’ button and we’ll send you an email to help you reset your account. If you’re not having any success, please email hello@hoiisa.com and we’ll gladly assist. Please note, for security reasons we can’t send your old password via email.

Will my personal information be confidential?

Yes absolutely! Whatever information you give us through our website is stored on secure servers. Payment transactions carried out will be encrypted using Secure Socket Layer technology, spam protection and security plugins – these all protect our website and your personal information. Bear in mind though that it’s your responsibility to keep any passwords or login codes chosen by you confidential.

Ethics

Are your products safe for pregnancy?

Yes, most of our products are safe for pregnancy. But please check the ingredients before you purchase and use them because some may contain retinoid, which are advised not to be used during pregnancy or breastfeeding. Also, some women prefer to not use any essential oils. We advise you to check with your doctor if you have any allergies to any ingredients listed for each product. We cannot take responsibility for any bad reactions and we may refer you to the manufacturer, requesting that you deal with them directly.

Are any of your products tested on animal?

We’ve made sure the brands we sell are not test on animals. We love animals very much and we have thoroughly screened the brands to make sure none are tested on animals.

Are your products vegan?

Most of the products sold at Hoiisa are vegan, but not all. For instance, some products may contain beeswax. You can check exactly what products are vegan by clicking on our ‘Shop by ethos’ page.

Are your products gluten free?

Some of our brands are gluten free like Rahua and Tabitha James Kraan for example. You can check exactly what products are gluten free by clicking on our ‘Shop by ethos’ page.

How do you select your products?

The Hoiisa experts have tried and tested all the brands on sale on the website. Each product has been specially screened and fit with our ethos and beliefs about conscious, clean and sustainable beauty and consumerism. For more information click here.

Does Hoiisa sell recycled products?

Yes, Hoiisa works with brands that take sustainability seriously. Recycled packaging is an important factor for us. All the brands we work with have considered recycled packaging.

Products and orders

I have sensitive skin, what products can I use?

Our products are safe for sensitive skin. However, if you visit ‘Shop by category’ followed by ‘Shop by ethos’ or ‘Shop by skin concern’ you will see a full list of the categories that the products fall under.

How do I search for a specific item?

Using the search bar in the top right-hand corner of the page, you will be able to search by brand or product category. If you are unable to locate the item you are looking for, please email our customer care team at hello@hoiisa.com.

Wish list

How can I keep track of all the items that I want to reorder?

If you love something add it to your wish list. You can keep track of your most loved products, or the products you want by clicking on the heart icon next to any item. Access ‘Wish list’ from all of your devices by signing into your account and going to the ‘My account’ page. Once there, click on ‘Wish list’ on the left navigation bar.

Customer service

How do I contact you for help?

Please make sure Hoiisa emails are allowed in your inbox so that all notification emails do not end up in your junk mail and are missed. To ensure you receive our emails add hello@hoiisa.com to your contacts.

Can I ask advice from a Hoiisa expert?

If you have a question regarding a specific concern, please email us at hello@hoiisa.com.

Newsletters / Mailing list

How do I change my email address for receiving newsletters?

At the bottom of every issue you have the option to ‘Manage preferences’. Please use this option if you want future Hoiisa news delivered to a different email address.

Working with Hoiisa

Are you hiring?

We are currently not hiring at the moment.

Do you collaborate with companies, social media influencers and bloggers?

We love to work with companies, bloggers and social media influencers who have an aligned interest with our ethics as a company. We would love to hear from you if you think you fit our brand. Please contact hello@hoiisa.com if you are interested.

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    Why bother with clean beauty brands?

    People’s shopping habits are changing. The world is developing a more conscious community of folks looking towards leading a sustainable lifestyle with conscious consumerism. There’s a need for products that help the environment whilst also giving people healthy and radiant skin.

    Most of us use beauty products every single day, whether it's a deodorant, shampoo, conditioner, lipstick, concealer, foundation, perfume, sun protector, or shower gel. But each time you use these products, do you actually know what you are putting on your skin? If you don't already use clean beauty products you could be putting questionable chemicals on your body, which, in time, may lead to skin irritations, allergic reactions and poor health. If you want to be healthy, it’s not just about exercise or eating well; it’s also about learning to be skin conscious. The skin is the largest organ in your body and what you feed your skin goes into your bloodstream and since skin is porous, it absorbs whatever you put on it!

    What does it mean by 'going clean'?

    Going clean is about using products made without a long, ever-evolving list of ingredients linked to harmful health effects, from hormone disruption, cancer, and plain-old skin concerns. However, it doesn't mean all clean beauty products are natural – it can be human-made too, which also means high-tech skincare solutions.

    Clean products are great for sensitive skin; they're healthy, potent, high-performance, innovate and effective. Let’s also consider that 'clean' beauty can mean sustainable, green products, working with Fairtrade, or made with eco-conscious packaging, or products made in low emission facilities with renewable energy.

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    We're in business…
    delivering as usual

    We've launched just when you need us most. During these challenging times, making you happy and keeping you safe is essential. Rest assured, we’ve taken matters seriously with hygiene and social distancing. We’ve got high standards in check with sanitary and safety precautions, from start to finish, with storage, packaging, shipping and delivery.

    Hoiisa cares…safety measures with Covid-19

    All products are safely stored in a room temperature space. When you request a product, it will be dispatched from there. We've taken all the necessary precautionary measures with regard to the guidelines on sanitation and social distancing set by Dubai's Supreme Committee of Crisis and Disaster Management in coordination with the Command and Control Centre for Combating Covid-19.

    Let's be clean and clear

    Pleasing our customers and keeping them safe is a priority. For now, we are only delivering in the UAE. Once your order is processed, expect your eco-friendly package to arrive at your home the next day. However, if you live in a remote area, in the UAE, it can take between 3 to 5 days.

    Travelling with care

    Your package will be dropped off directly at your door. You will receive a call or message just before it arrives, for a smooth, safe and effortless shopping experience.

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