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Deliveries

Domestic deliveries (UAE)

Timings: Hoiisa delivers in the United Arab Emirates: orders are expected to be delivered within 1 to 2 working days depending on the time of the day the purchase was done and after you received your order confirmation email. They could be some delay during national holidays and orders for delivery in remote areas outside Dubai, Sharjah and Abu Dhabi. In this case, the delivery time may vary. There are some movement restrictions for deliveries to certain areas in Abu Dhabi. Please email hello@hoiisa.com for further details. Shipping will be done by our delivery partner.

We will be introducing additional deliveries to other GCC countries in a near future. We will keep you informed through Hoiisa’s newsletter, therefore do not forget to subscribe. However, if you opt out then please check our website frequently for updates.

Delivery charges: If applicable, it will be added to the price on the order form during the checkout phase and it will be indicated in AED currency.

Card payment on delivery is available for all orders within the UAE. If you fail to receive your delivery by the second attempt, you may be charged an additional fee. Return charges will be a flat rate of AED 28. If you require same day delivery, please email hello@hoiisa.com for further details as the price will vary depending on the location.

Delivery free of charge when:

• Paying by credit card on all orders from AED 250 and above

Delivery fee will be AED 28 when:

• Credit card payment on all orders below AED 250

Scheduling deliveries: Once your order has been dispatched, for standard delivery in the UAE you will be contacted by our courier partner. They will call you to schedule a suitable time for delivery. Orders received on a weekend (Fridays and Saturdays), public holidays and/or outside our standard working hours (9:00 am – 6:00 pm) will be dispatched the next UAE working day, after the date the order was confirmed; multiple orders may be consolidated into one delivery.

Orders are delivered during business days, Saturday through Thursday, excluding Friday and public holidays. It is advisable to place your order before 12:00 pm if you want to receive the order for the following day. We are strongly committed to delivering in the timelines estimated in our order confirmation, although these delivery times are estimates only and not guaranteed. If we have not delivered your order within 30 days of order confirmation, we will provide you with a full refund.

Orders may not be delivered to P.O. Boxes or outside the UAE.

Tracking your order: Once you receive an email confirmation your order has been shipped, you will then be able to track your order. Please add hello@hoiisa.com to your contacts to ensure our emails do not end up in your spam folder.

Please provide your full address along with your contact details to avoid any delivery delay. If no one is available to accept delivery of your order, you will have the option to arrange for an alternative delivery date with our delivery partner.

Payment

Payment method & confirmation

Currently we accept Visa and Mastercard.

Once the payment is made, the confirmation email will be sent to you within 24 hours of receipt payment. This does not mean that your order has been confirmed yet. Your order will only be accepted once the delivery address is verified, card details payment approved, then your order will be confirmed and shipped. You will then receive a second email confirming your order. You will quickly be informed if any problem occurs and payment will not be processed.

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    Why bother with clean beauty brands?

    People’s shopping habits are changing. The world is developing a more conscious community of folks looking towards leading a sustainable lifestyle with conscious consumerism. There’s a need for products that help the environment whilst also giving people healthy and radiant skin.

    Most of us use beauty products every single day, whether it's a deodorant, shampoo, conditioner, lipstick, concealer, foundation, perfume, sun protector, or shower gel. But each time you use these products, do you actually know what you are putting on your skin? If you don't already use clean beauty products you could be putting questionable chemicals on your body, which, in time, may lead to skin irritations, allergic reactions and poor health. If you want to be healthy, it’s not just about exercise or eating well; it’s also about learning to be skin conscious. The skin is the largest organ in your body and what you feed your skin goes into your bloodstream and since skin is porous, it absorbs whatever you put on it!

    What does it mean by 'going clean'?

    Going clean is about using products made without a long, ever-evolving list of ingredients linked to harmful health effects, from hormone disruption, cancer, and plain-old skin concerns. However, it doesn't mean all clean beauty products are natural – it can be human-made too, which also means high-tech skincare solutions.

    Clean products are great for sensitive skin; they're healthy, potent, high-performance, innovate and effective. Let’s also consider that 'clean' beauty can mean sustainable, green products, working with Fairtrade, or made with eco-conscious packaging, or products made in low emission facilities with renewable energy.

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    We're in business…
    delivering as usual

    We've launched just when you need us most. During these challenging times, making you happy and keeping you safe is essential. Rest assured, we’ve taken matters seriously with hygiene and social distancing. We’ve got high standards in check with sanitary and safety precautions, from start to finish, with storage, packaging, shipping and delivery.

    Hoiisa cares…safety measures with Covid-19

    All products are safely stored in a room temperature space. When you request a product, it will be dispatched from there. We've taken all the necessary precautionary measures with regard to the guidelines on sanitation and social distancing set by Dubai's Supreme Committee of Crisis and Disaster Management in coordination with the Command and Control Centre for Combating Covid-19.

    Let's be clean and clear

    Pleasing our customers and keeping them safe is a priority. For now, we are only delivering in the UAE. Once your order is processed, expect your eco-friendly package to arrive at your home the next day. However, if you live in a remote area, in the UAE, it can take between 3 to 5 days.

    Travelling with care

    Your package will be dropped off directly at your door. You will receive a call or message just before it arrives, for a smooth, safe and effortless shopping experience.

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